Terri struggles to deal with what has happened to her friends Sophie and Peter. Bron learns about the hierarchy in the ambulance organisation when she finds herself under the supervision of a strict training officer. Having been confined to desk work while recovering from his Post Traumatic Stress, Ben confronts his demons when he resuscitates a girl at a local shopping mall. Jared and Samantha's blossoming romance is tested when they disagree on a patient's diagnosis. Despite downplaying the honour publicly, Von is secretly thrilled to be chosen as Employee of the Month. Connor ignores pleas to seek treatment for his bad back — until he sets eyes on Lily, the gorgeous acupuncturist.