Privacy Policy, Terms & Cookies

 

Magical Winter Lights (“MWL”) is committed to respecting and protecting your privacy when visiting our ticketing website, https://tickets.magicalwinterlights.com. This Privacy Policy outlines the types of information we collect, how we use it, under what circumstances we share it with third parties, and how we maintain it in compliance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

 

By using our website, you accept and agree to the terms of this Privacy Policy and the associated Terms of Use.

 

Information We Collect

We collect both personal and anonymous information:

  • Personal Information**: When interacting with the website (e.g., when making a purchase, registering for promotions, or filling out forms), we may ask for your name, address, email address, phone number, billing information, and other details necessary for transactions.

 

  • Anonymous Information**: This includes IP addresses, referral data, browser details, and browsing patterns, which help us improve our website performance and user experience.

 

Cookies, Shopping Cart Tracking, and SMS Reminders

Our website uses cookies and similar tracking technologies to enhance your shopping experience. Specifically, we use cookies to help keep track of items you place in your shopping cart, including when you have abandoned your cart without completing a purchase. This information allows us to personalize your experience and send you timely cart reminder messages via SMS if you have opted in to receive such communications.

 

  • Cart Reminders via SMS: If you add items to your cart but do not complete the checkout process, we may send you an SMS reminder to encourage you to return to the website and finalize your purchase. These reminders are only sent to users who have explicitly opted in to receive SMS communications. You can opt out of receiving cart reminders at any time by replying to the SMS with “STOP” or by contacting us directly.

 

  • Opting Ou: If you no longer wish to receive SMS messages, you may unsubscribe through the instructions provided in the message or by contacting us. Please note that opting out from SMS messages will not affect other communications you may receive from us.

 

  • Cookie Usage: Cookies also allow us to track website usage and analyze trends to improve the overall user experience. You can manage your cookie preferences via your browser settings; however, certain features of the website may require cookies to function properly.

 

We comply with GDPR’s cookie requirements by offering a cookie consent banner, allowing you to opt in or manage cookie preferences as required.

 

Use of Personal Information

We use your personal information to:

  • Process transactions.
  • Communicate with you about promotions, products, and services.
  • Analyze website usage to improve our offerings.
  • Ensure compliance with applicable laws.

 

In certain cases, we may share personal data with third-party service providers (such as payment processors and shipping companies) solely for the purpose of completing a transaction or providing a requested service. These providers are bound by confidentiality agreements and cannot use your information for any other purpose.

 

Legal Basis for Processing (for EU Residents under GDPR)

If you are an EU resident, we process your personal information under the following lawful bases:

  • Consent: Where you have given your explicit consent (e.g., for marketing communications).
  • Contract: To fulfill a contract, such as ticket purchases.
  • Legal Obligation: Where we are legally required to retain your data (e.g., for tax purposes).
  • Legitimate Interests: For improving our website and ensuring its secure and efficient operation.

 

You have the right to withdraw consent at any time and request access to or deletion of your data. To exercise these rights, please contact us at tickets@magicalwinterlights.com.

 

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Request disclosure of the personal information we collect about you.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal data.

 

To submit such a request, please contact us at tickets@magicalwinterlights.com. We do not sell your personal information to third parties.



Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

 

Data Retention

We retain personal information for as long as it is needed to fulfill the purposes for which it was collected or to comply with legal obligations. For example, transaction-related data may be retained for up to 7 years for tax reporting purposes. After that period, data will be deleted or anonymized.

 

Third-Party Sharing and Transfers

We may share aggregated, non-identifiable information with partners or advertisers to provide tailored content and services. When necessary, we may also transfer personal data to third parties outside of your jurisdiction, ensuring adequate safeguards for such transfers (e.g., EU-U.S. Privacy Shield).

 

Security

We take reasonable precautions to protect your personal data, using encryption and secure networks. However, no transmission of data over the internet is entirely secure. You acknowledge that any transmission of personal information is done at your own risk.

 

Your Rights

Depending on your location, you may have the right to:

  • Access and update your personal information.
  • Request the deletion of your data.
  • Restrict or object to the processing of your personal information.
  • Data portability.

 

To exercise these rights, please email tickets@magicalwinterlights.com. For verification, we may request additional information.

 

Opting Out

You may opt-out of marketing emails by clicking the unsubscribe link included in every email or by contacting us directly. You may also choose not to provide personal data by not registering on the website.

 

Ticket Terms of Use

By purchasing a ticket through Magical Winter Lights, you agree to the following terms:

 

  • Ticket License: This ticket is a revocable license, and MWL reserves the right to refuse admission or eject any person for disorderly conduct or non-compliance with these terms without a refund.
  • No Unauthorized Resales: Tickets purchased through third parties carry the risk of fraud and may be invalid.
  • Risk Assumption: You voluntarily assume all risks, including those related to COVID-19, and release MWL from all liabilities, including any illness, injury, or lost property incurred before, during, or after the event.

 

COVID-19 Safety

Attendance at events is subject to compliance with current health guidelines and MWL’s Safety Requirements, which may include mandatory face coverings, testing, and vaccination proof. While MWL strives to ensure safety, you acknowledge that attending the event carries inherent risks related to COVID-19.

 

Mobile Terms of Service

The Magical Winter Lights mobile message service (the “Service”) is operated by Magical Winter Lights (“Magical Winter Lights”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 

By consenting to Magical Winter Lights’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Magical Winter Lights through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Magical Winter Lights. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

  • Opting Out: You may opt-out of the Service at any time. Text the single keyword command STOP to +18447838829 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Magical Winter Lights mobile message programs, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

 

For Service support or assistance email info@magicalwinterlights.com.

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program To ensure the **Mobile Terms of Service** are compliant and up-to-date, I’ve reviewed the content you provided and will integrate it with the existing privacy policy, including the necessary legal language and any relevant updates.

 

Binding Arbitration & Class Action Waiver

All disputes arising from your ticket purchase or event attendance must be resolved through binding arbitration in Houston, Texas. Both parties waive the right to a trial or class action lawsuit. If you do not agree to this provision, you must refrain from attending the event.

 

Changes to the Policy

This policy may be updated to reflect changes in legal requirements or business practices. The “Last Updated” date will reflect any revisions. Continued use of the website indicates your acceptance of these changes.

 

Contact Us

For any questions or concerns, please contact us at:

Magical Winter Lights
1000 N Post Oak, Suite 220
Houston, TX 77055
United States
Email: tickets@magicalwinterlights.com

 

Last Updated: 10/16/2024